Privacy Privacy Policy
Privacy Policy Last Updated: October 26, 2023 Welcome to balioverstayhelp.com (“Bali Overstay Help,” “we,” “us,” or “our”). We are an […]
Privacy Policy
Last Updated: October 26, 2023
Welcome to balioverstayhelp.com (“Bali Overstay Help,” “we,” “us,” or “our”). We are an Indonesia visa agency dedicated to assisting individuals with their visa and overstay matters in Indonesia. Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, process, store, and disclose your personal data when you use our services or interact with our website. We are committed to protecting your personal data in compliance with Indonesia’s Personal Data Protection Law (UU 27/2022 PDP Indonesia) and, where applicable, the European Union’s General Data Protection Regulation (GDPR) for our clients residing in the EU/EEA.
1. Data We Collect
To provide our services effectively, we may collect various types of personal data, which can include:
- Personal Identification Information: Your full name, date of birth, place of birth, nationality, gender, passport number, passport expiry date, visa history, and photographs.
- Contact Information: Your email address, phone number, residential address, and mailing address.
- Sensitive Personal Data: Depending on the specific visa or overstay case, this may include health information, marital status, or details about family members. We only collect such data when strictly necessary for your application or legally required by Indonesian authorities, and always with your explicit consent where mandated.
- Financial Information: Details for payment processing (e.g., bank transfer details), proof of funds, or financial statements, solely for the purpose of demonstrating eligibility for certain visas or services.
- Communication Data: Records of our correspondence with you, including emails, chat messages, and phone call recordings.
- Usage Data: Information about how you access and use our website, such as your IP address, browser type, device information, pages visited, time spent on pages, and referral sources. This data is collected through cookies and similar technologies.
2. Purpose of Data Collection
We collect and process your personal data for the following purposes:
- Service Provision: To provide visa application assistance, overstay resolution services, and related immigration support as requested by you. This includes preparing, submitting, and tracking your applications with Indonesian immigration authorities.
- Communication: To respond to your inquiries, provide updates on your case, and send important service-related notifications.
- Legal and Regulatory Compliance: To comply with legal obligations under Indonesian law (UU 27/2022 PDP Indonesia) and international regulations, including anti-money laundering and fraud prevention.
- Service Improvement: To understand how our services are used, gather feedback, and improve our website functionality and service offerings.
- Marketing (with consent): To send you promotional materials, newsletters, or offers about our services that may be of interest to you, but only if you have explicitly opted-in to receive such communications.
Our legal basis for processing your data includes contractual necessity (to provide services), legal obligation, legitimate interests (e.g., improving services, fraud prevention), and your explicit consent where required.
3. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we will retain your application-related data for a period of up to 5 years after the completion of our services or the expiry of your visa, whichever is later, to comply with potential legal obligations or to assist with future inquiries. Usage data is typically retained for a shorter period, usually 12-24 months. If you withdraw your consent or request erasure, we will delete your data, subject to any overriding legal obligations or legitimate interests.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your data with:
- Indonesian Authorities: Primarily the Directorate General of Immigration, the Ministry of Law and Human Rights, and other relevant government bodies, as required for processing your visa or overstay applications.
- Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., IT support, payment processors, analytics providers). These parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your data to legal authorities.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction, subject to the new entity adhering to this Privacy Policy.
For EU clients, where data is transferred outside the EU/EEA to Indonesia, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with GDPR requirements.
5. Your Rights
Depending on your location and applicable laws (UU 27/2022 PDP Indonesia, GDPR), you may have the following rights regarding your personal data:
- Right to Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (“Right to be Forgotten”): To request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data, under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: To lodge a complaint with a supervisory authority (e.g., the Indonesian PDP authority or relevant EU DPA).
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before fulfilling your request.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption (SSL/TLS), firewalls, secure servers, access controls, and regular security assessments. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. This Privacy Policy applies only to balioverstayhelp.com. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Bali Overstay Help
Email: bd@juaraholding.com
Website: balioverstayhelp.com